Privacy Policy

Effective Date: 20/07/2026
Last Updated: 20/07/2026
 

1. Introduction

Bloo Bananas ("we", "our", "us") is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

• Visit our website at www.bloobananas.com

• Contact us regarding Odoo ERP software and related services

• Engage us for consulting, implementation, support, training, customization, integration, hosting, or managed services

• Subscribe to communications from us

• Interact with us as a client, supplier, contractor, or business partner

By using our website or services, you consent to the practices described in this Privacy Policy.
 

2. The Information We Collect

We may collect personal information that is reasonably necessary for our business activities.
 

This may include:

Identity Information

• Full name

• Job title

• Company name

• Business address

Contact Information

• Email address

• Telephone number

• Mobile number

• Postal address

Business Information

• ERP requirements

• Business processes

• Industry information

• Project documentation

• Support requests and tickets

Technical Information

• IP address

• Device information

• Browser type

• Operating system

• Website usage data

• Login and authentication data

Financial Information

Where applicable:

• Billing information

• Payment records

• Bank account details for invoicing purposes
   

3. Sensitive Information

We generally do not seek to collect sensitive information.

If sensitive information is provided to us, we will only collect, use, and disclose it:

• With your consent;

• Where reasonably necessary for our services; or

• As required or authorised by law.
   

4. How We Collect Personal Information

We collect information directly from you when you:

• Complete website forms

• Request demonstrations or consultations

• Contact us via email or telephone

• Engage us to provide services

• Register for webinars, training, or events

• Subscribe to newsletters or marketing communications

We may also collect information from:

• Publicly available sources

• Professional networking platforms

• Business referrals

• Third-party service providers acting on your behalf
   

5. How We Use Your Information

We use personal information for purposes including:

• Providing Odoo ERP implementation and consulting services

• Managing customer relationships

• Delivering training and support services

• Managing projects and contracts

• Processing payments and invoices

• Communicating service updates

• Improving our website and services

• Marketing our products and services where permitted by law

• Meeting legal and regulatory obligations
   

6. Odoo ERP and Client Data

As part of delivering ERP consulting and implementation services, we may have access to information stored within a client's Odoo environment.

In these circumstances:

• The client remains the owner and controller of their business data.

• We act only as a service provider or processor of that data.

• We access information solely for implementation, support, maintenance, training, troubleshooting, migration, or authorised consulting purposes.

• We do not use client data for our own marketing or commercial purposes.

• Access is restricted to authorised personnel with a legitimate business need.
   

7. Disclosure of Personal Information

We may disclose personal information to:

• Employees and contractors

• Professional advisers

• Hosting providers

• Cloud infrastructure providers

• Payment processors

• Information technology providers

• Business partners involved in project delivery

• Government agencies where legally required

We do not sell or rent personal information to third parties.
 

8. Overseas Disclosure

Some of our service providers may store or process information outside Australia.

This may include providers located in:

• Australia

• New Zealand

• United States

• European Union

• Singapore

• Other jurisdictions where our cloud service providers operate

Where personal information is transferred overseas, we take reasonable steps to ensure recipients handle the information in accordance with privacy protections comparable to those required under Australian law.
 

9. Website Analytics and Cookies

Our website may use cookies and similar technologies.

These technologies help us:

• Operate the website

• Analyse visitor behaviour

• Improve performance

• Measure marketing effectiveness

• Maintain website security

Third-party tools we may use include:

• Google Analytics

• Microsoft Clarity

• Odoo Website Analytics

• Advertising and marketing platforms

You may disable cookies through your browser settings; however, some website functionality may be affected.
 

10. Direct Marketing

We may send information regarding:

• Odoo ERP updates

• New services

• Industry insights

• Training opportunities

• Events and webinars

You can opt out of marketing communications at any time by:

• Using the unsubscribe link in emails; or

• Contacting us directly.

We will comply with the Spam Act 2003 (Cth) in relation to electronic marketing communications.
 

11. Security of Personal Information

We take reasonable steps to protect personal information from:

• Misuse

• Interference

• Loss

• Unauthorised access

• Unauthorised modification

• Unauthorised disclosure

Measures may include:

• Secure cloud platforms

• Access controls

• Multi-factor authentication

• Encryption

• Security monitoring

• Regular software updates

While we maintain appropriate safeguards, no online transmission or storage system can be guaranteed completely secure.
 

12. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Meet contractual obligations

• Resolve disputes

• Comply with legal requirements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
 

13. Access and Correction

You may request access to or correction of personal information that we hold about you.

Requests may be submitted using the contact information below.

We may require verification of identity before processing requests.

In limited circumstances permitted by law, we may refuse access and will provide written reasons where required.
 

14. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles, please contact us first so we can investigate and attempt to resolve the issue.

Please provide:

• Your name and contact details

• Details of the complaint

• Any relevant supporting information

We will acknowledge and respond within a reasonable period.

If you are dissatisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
Phone: 1300 363 992
 

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on our website and will take effect from the date of publication.
 

16. Contact Us

Bloo Bananas
 

Email: hello@bloobananas.com

Website: [WEBSITE URL]
Postal Address: [BUSINESS ADDRESS]

For all privacy-related enquiries, please contact us using the details above.